We reserve the right to downgrade or terminate an Account for missed payments and fees will be assessed and are the responsibility of the Account Holder.
Payments are due on the first of the month. Late fees will be assessed if no payment has been received within ten (10) days after a due date.
If an initial payment is missed and no payments are received for a newly opened Account, there will be 30, 60, and 90-day email notifications (along with the associated monthly fees) before a contract is involuntarily canceled and notification is sent to the Account Holder.
If an Account has had prior payments, but a payment is missed, there will be 30, 60, 90, 120, and 150-day email notifications (along with the associated monthly fees) before a contract is involuntarily downgraded or canceled and notification is sent to the Account Holder.
Automatic Downgrades. In situations where an Account is 180 days delinquent, the Account will be automatically downgraded within the same plan type (Community College or University, with 2 + 2 plans falling to the Community College plan type). If there is no downgrade option within the plan type, the Account will be involuntarily canceled and the Account Holder will have 90 days to reinstate the Account by bringing all overdue payments current along with payment of any fees incurred.